Service Policy & Procedures

Appointments

Appointments are recommended for therapeutic services, and can be made online or by phone. We will do our best to accommodate all walk ins. To secure an appointment, a credit card number is required at the time of booking. For therapeutic services, please arrive 15 minutes prior to your appointment time to enjoy our Spa lounge. To participate in any services offered by Raffa Yoga and Urban Sweat, you must create a personal account through our MindBody platform and agree to the terms and conditions.

Cancellations

We require that you notify us of cancellations four hours prior to your spa appointment. Late cancellations or no shows will be billed, the full value of the service reserved, to the credit card on file. We do not refund purchases of yoga classes, therapeutic services, workshops, entrances to Urban Sweat, memberships or class card specials.  We could provide an account credit to be used at a future date for anything Raffa.

Gift Certificates

Raffa gift certificates are available in any monetary value, and have no date of expiration.

Class Packs and/or Packages

These are not considered a gift certificate, and will expire one year from date of purchase. Price sharing is accepted and must be authorized by purchaser of pack or package.

Group Events

The Raffa team is well versed in accommodating groups of all sizes and assisting you with unique wellness upgrades and solutions for your event. Payment in full is due at time of booking to secure your group reservation. Refunds will only be offered to groups or programs cancelled seven days prior to date of event. No outside food or drinks are allowed in the facility as we own and operate Raffa Real Food llc. Outside event catering also available. Private Group AntiGravity classes must be booked at least 28 days in advance, and payment is required in full at time of booking. A waiver must be signed by each participant. Each participant will be required to wear a long sleeve shirt and pants.

Payment

Raffa accepts cash, Visa, MasterCard, and American Express. A 20% gratuity for all therapeutic services is recommended, and accepted in cash form only.

Membership

Raffa yearly ACH memberships are secured through your checking account, and individually committed with a signed contract. There is a fee of $200 to cancel the yearly membership. Any check that is returned due to lack of funds will be charged a $20 fee. Memberships, monthly or yearly, are non refundable, non transferable, and cannot be shared with another party. Any child under 16 years of age cannot be left unaccompanied at any time.

Therapeutic Service Requirements

The minimum age to experience Raffa therapeutic services is 18 years of age. We do not offer therapeutic services during the first trimester of pregnancies. To receive therapeutic services during your pregnancy, clearance from a medical professional is recommended. Raffa Lifestyle Spa is grateful to serve you as a complimentary care facility. We cannot offer medical advice and/or medical diagnosis.
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